Refund and Returns Policy

Effective Date: 24 August 2026

PIREE INDIA – Pawar Institute of Real Estate Education (“PIREE INDIA”, “we”, “us”, or “our”) provides educational services including online recorded courses, live webinars, online workshops, training programmes and other digital learning services.

Because our products and services are primarily digital and educational in nature, this Refund and Returns Policy explains when a cancellation or refund may be requested and how approved refunds are processed.

By purchasing a course, webinar, workshop or other paid service from PIREE INDIA, you acknowledge that you have read and understood this policy.

1. General Refund Policy

PIREE INDIA provides a 7-calendar-day refund request window from the date of successful payment, subject to the conditions described below.

A refund request must be submitted within 7 calendar days from the date on which the payment was successfully completed.

Refund requests submitted after the expiry of the 7-day period will ordinarily not be accepted, except where a refund is required under applicable law or where PIREE INDIA determines that an exceptional circumstance warrants consideration.

The 7-day period is calculated from the original successful payment date and not from the date on which the learner first accesses the course.

2. Refund Request Requirements

To request a refund, the purchaser must submit a refund application to PIREE INDIA through the designated support/contact channel.

The request should include:

Full name of the purchaser/participant
Registered email address
Registered mobile number
Name of the course, webinar or programme
Order/transaction ID
Date of payment
Amount paid
Appropriate and genuine reason for requesting the refund
Any relevant supporting information or documents, where applicable

PIREE INDIA may request additional information reasonably required to verify the transaction and assess the refund request.

For security reasons, customers should never send OTPs, UPI PINs, passwords, CVV numbers or complete card details in a refund request.

3. Refunds for Online Recorded Courses

Recorded courses are digital products and may provide immediate access to videos, PDFs, notes, study materials and other resources after successful payment.

A refund request for a recorded course may be considered when:

The request is submitted within 7 calendar days from the date of payment.
The purchaser provides an appropriate and genuine reason for the request.
The purchase and identity of the purchaser can be verified.
There has been no unauthorised sharing, copying, distribution or misuse of the course.
PIREE INDIA determines that the request meets the applicable refund conditions.

Because digital content can be accessed immediately after purchase, PIREE INDIA may consider the extent to which the course content has already been accessed, watched, downloaded or otherwise consumed when reviewing a refund request.

Where substantial course content has already been consumed, downloaded or distributed, PIREE INDIA may decline the refund request, subject to applicable law.

4. Refunds for Live Webinars and Online Workshops

For paid live webinars, workshops and similar online programmes, a refund request must ordinarily be submitted within 7 calendar days from the date of payment.

However, because live programmes involve scheduled sessions, trainer arrangements, participant capacity and other operational commitments, PIREE INDIA may consider:

The date and time of the scheduled programme
Whether the programme has already commenced
Whether the participant has attended any session
Whether recordings or study materials have already been provided
Whether the participant has received other non-reversible benefits associated with the programme

A refund may therefore be subject to the specific terms mentioned on the relevant webinar or workshop registration page.

Where a specific programme has a refund condition different from this general policy, the programme-specific condition displayed before purchase will apply, provided it is consistent with applicable law.

5. Cancellation by PIREE INDIA

If PIREE INDIA cancels a paid webinar, workshop or programme and does not provide an alternative date, replacement programme or other mutually acceptable arrangement, PIREE INDIA may provide an appropriate refund to eligible registered participants.

If a programme is postponed or rescheduled, PIREE INDIA may, depending on the circumstances, provide one or more of the following options:

Participation in the rescheduled programme
Transfer to another available batch
Access to an applicable recording or alternative learning arrangement
Refund, where applicable

The available option will be communicated to registered participants.

6. Rescheduling of Webinars or Workshops

PIREE INDIA may need to postpone or reschedule a webinar, workshop or training programme due to circumstances such as:

Trainer/faculty availability
Technical issues
Insufficient registrations
Government restrictions
Force majeure events
Health or emergency situations
Other circumstances beyond reasonable control

Where a programme is rescheduled, registered participants will be informed through the contact information provided during registration.

Where appropriate, participants may be offered participation in the rescheduled programme instead of a refund.

7. Non-Attendance by Participant

If a participant does not attend a scheduled webinar, workshop or live programme due to personal reasons, travel, work commitments, internet connectivity problems, device problems or failure to check the programme communication, the payment will not automatically become refundable.

Where a recording, replay, alternate batch or other learning option is offered for the programme, PIREE INDIA may provide such alternative at its discretion and subject to availability.

8. Technical Problems and Access Issues

If you are unable to access a purchased course or webinar because of a technical problem attributable to PIREE INDIA or its authorised service providers, you should contact us promptly.

PIREE INDIA will first make reasonable efforts to resolve the access or technical issue.

Depending on the circumstances, we may provide:

Technical assistance
Restoration of course access
Replacement access
Extended access period
Rescheduled participation
Another appropriate solution

A refund will be considered where the purchased service cannot reasonably be provided or restored, subject to applicable law.

Technical problems caused by the purchaser’s own device, internet connection, browser, software, email service or other third-party equipment/service will not automatically qualify for a refund.

9. Duplicate Payments

If a customer is charged more than once for the same course, webinar or programme due to a verified technical or payment-processing error, the duplicate amount may be eligible for refund.

The customer should provide the relevant transaction details so that PIREE INDIA can verify the duplicate transaction.

Once verified and approved, the excess amount will be refunded through the appropriate payment method.

10. Failed Transactions and Payment Reversals

If a payment is shown as failed but the customer’s bank account has been debited, the transaction may require verification with the relevant payment gateway or banking institution.

Where the payment gateway automatically reverses the transaction, the amount may be credited back according to the payment gateway or bank’s processing timelines.

If the payment was successfully received by PIREE INDIA but the course or webinar access was not generated, the customer should contact PIREE INDIA with the transaction details.

11. Non-Refundable Circumstances

Subject to applicable law, a refund may ordinarily not be available where:

The request is submitted more than 7 calendar days after payment.
The purchaser has substantially consumed the digital course content.
Course videos or substantial course material have been downloaded or accessed.
Course content has been copied, recorded or distributed.
Account credentials have been shared with another person.
The purchaser has attended a live session and the applicable programme terms state that the session is non-refundable.
The participant has received a certificate or other substantial benefit associated with course completion, where applicable.
The participant has violated PIREE INDIA’s Terms & Conditions.
The request is based solely on a change of personal circumstances after the applicable refund period.
The participant failed to attend a scheduled programme for personal reasons.
The request does not contain sufficient information to verify the transaction.

Nothing in this section is intended to restrict any refund, remedy or consumer right that cannot legally be excluded under applicable law.

12. Promotional, Discounted and Special Offers

Courses, webinars or programmes purchased using:

Coupon codes
Promotional discounts
Early-bird offers
Special offers
Bundle pricing
Limited-period offers

may be subject to specific refund conditions displayed at the time of purchase.

Where a promotional offer has specific refund terms, those terms will apply to the relevant purchase, subject to applicable law.

13. Bundle and Combo Purchases

If multiple courses, webinars or educational products are purchased together as a bundle or combo, refund eligibility may be assessed based on the terms applicable to the bundle.

If one or more components of a bundle have already been substantially accessed, attended, downloaded or consumed, PIREE INDIA may consider this when determining the refundable amount.

Where the bundle has specific refund terms, those terms will apply.

14. Refund Application Review

Submission of a refund request does not automatically mean that the refund has been approved.

PIREE INDIA may review:

Payment records
Order information
Course access records
Webinar attendance
Download/access records
Registration details
Communication records
The reason provided by the purchaser
Other relevant information

The purpose of such review is to determine whether the request meets the requirements of this policy and applicable law.

15. Refund Processing Time

Once a refund request is approved, PIREE INDIA will initiate/process the refund within 15 days from the date of approval, subject to the processing requirements of the applicable payment gateway, bank or financial institution.

The time taken for the amount to actually appear in the customer’s bank account, card account or other payment method may depend on the payment gateway, bank or financial institution.

PIREE INDIA cannot guarantee the exact date on which the bank or payment provider will credit the refunded amount.

16. Refund Method

Where possible, approved refunds will be processed through the original payment method used for the transaction.

PIREE INDIA may request additional information where the original payment method cannot be used or where verification is required.

PIREE INDIA will not request sensitive banking credentials such as UPI PIN, ATM PIN, CVV or OTP for processing a legitimate refund.

17. Applicable Taxes and Payment Gateway Charges

Where applicable, refunds and tax adjustments will be handled in accordance with the applicable tax laws, accounting requirements and payment gateway processes.

Any deduction, adjustment or treatment relating to payment gateway charges, taxes or transaction fees will be subject to the applicable transaction terms and law.

PIREE INDIA will not make unlawful deductions from a refund.

18. Returns

PIREE INDIA primarily provides digital educational services.

Therefore, physical returns are generally not applicable to:

Online recorded courses
Webinars
Online workshops
Digital study materials
Online training programmes
Other electronically delivered educational services

Where a physical product or printed material is offered separately in the future, its return and refund conditions may be governed by a separate policy or the specific terms displayed at the time of purchase.

19. Exceptional Circumstances

PIREE INDIA may consider exceptional refund requests outside the standard 7-day period in circumstances such as:

Verified duplicate payment
Confirmed payment-processing error
Failure to deliver a purchased service
Material failure in delivery attributable to PIREE INDIA
Programme cancellation by PIREE INDIA without a suitable alternative
Other circumstances where a refund or remedy is required under applicable law

Such consideration will be made on a case-by-case basis.

An exceptional refund granted in one case does not automatically create an entitlement to a refund in another case.

20. No Waiver of Statutory Consumer Rights

Nothing in this Refund and Returns Policy is intended to exclude, restrict or waive any consumer right, remedy or protection that cannot legally be excluded or restricted under applicable Indian law.

Where applicable, PIREE INDIA will comply with relevant requirements under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and other applicable laws and regulations.

The Department of Consumer Affairs publishes the applicable consumer protection rules, including the Consumer Protection (E-Commerce) Rules, 2020.

21. How to Submit a Refund Request

To submit a refund request, contact PIREE INDIA using the official contact details provided on our website.

The refund request should clearly mention:

Subject: Refund Request – [Course/Webinar Name]

Please provide:

Name
Registered email address
Mobile number
Course/Webinar name
Transaction/Order ID
Payment date
Amount paid
Reason for refund
Relevant supporting information, if applicable

Refund requests should be submitted within 7 calendar days from the date of successful payment.

22. Contact Us

For refund, cancellation, payment or course-access-related queries, please contact:

PIREE INDIA – Pawar Institute of Real Estate Education

Website: https://pireeindia.com/

Please use the official contact details published on the PIREE INDIA website for submitting refund requests.

23. Changes to This Policy

PIREE INDIA may update this Refund and Returns Policy from time to time to reflect changes in:

Our courses and services
Payment systems
Business practices
Applicable laws and regulations
Consumer protection requirements

The updated version will be published on this page with the revised effective date.

We recommend reviewing this policy before making a new purchase.

Important Notice

This Refund and Returns Policy is intended as a general policy framework for PIREE INDIA’s online educational services. It should be reviewed and finalised by a qualified legal professional before publication, particularly after confirming PIREE INDIA’s legal entity, payment gateway arrangements, GST treatment, course-access mechanism, webinar platform, grievance mechanism and actual refund workflow.

PIREE INDIA – Pawar Institute of Real Estate Education

Right Knowledge, Brighter Future — With PIREE INDIA.